Customer Service

Customer ServiceCustomer Service Definition: According to Turban et al, 2002, "Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation."

Essexford Joinery operates systems of Quality Control to ensure the highest quality finished product. Our commitment is not only to the quality of product, but also to the service and customer care. As part of our Quality Management System (QMS), Essexford Joinery has provided this Customer Service page to help Customers find answers to their questions and also to provide the opportunity for the Customer to leave feedback.

Essexford Joinery has an established Quality Management System (QMS) which is certified as having met the requirements of the Q-Mark standard for Fire Doors. As part of their QMS, Essexford Joinery has identified the following 3 methods for Customer Support and Service:

1) Find information on our FAQ page
Click here for details >>

2) Send us an e-mail
Send us an email and we will get back to you within 24 hours.
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3) Give us a call
Customer Support is available 9am-5pm Monday – Friday at 042 966 1541